Senior Applications Support Specialist

Key Responsibilities

Incident & Problem Management

• Lead major incident (MI) bridges and restore service with minimum business impact
• Handle all L3 escalations, perform deep diagnostics across Java, JVM, middleware, OS, and infra
• Own technical RCAs, drive long‑term and systemic remediation
• Identify recurring failure patterns and risks

Reliability Engineering

• Apply SRE principles: SLIs/SLOs, error budgets, resilience patterns
• Tune JVM parameters, analyze thread/heap dumps, and improve performance
• Influence application architecture for fault tolerance, scalability, and recoverability
• Validate DR readiness, failover behavior, and resilience testing outcomes

Change, Release & Risk

• Provide technical approval and risk assessment for high-risk changes
• Enforce operational readiness for new apps and major releases
• Ensure changes meet audit, compliance, and regulatory expectations

Automation, Monitoring & Observability

• Build advanced automation using Shell/Python/PowerShell
• Develop frameworks for health validation, automated recovery, and compliance checks
• Define observability standards; optimize alerts and improve MTTR

Leadership & Mentorship

• Mentor L1/L2 teams; review and approve runbooks, SOPs, and KB articles
• Act as a trusted technical advisor to stakeholders and leadership

Skills & Qualifications

Technical (Mandatory)

• Strong knowledge of application architecture, distributed systems, and middleware
• Java expertise: JVM internals, GC, memory management, thread/heap dump analysis, performance tuning

•.Net -- CLR internals, garbage collection, memory management, thread/dump analysis, and application performance tuning.

• Strong Unix/Linux, networking basics, and advanced scripting ( Shell/Python/PowerShell/VBS )
• Advanced SQL and understanding of databases; Autosys (or equivalent scheduler)
• Handson with observability tools: Splunk, AppDynamics/Dynatrace, ELK, Grafana, Prometheus

Reliability & Operations

• Major incident leadership, deep RCA, change/release readiness, DR & resilience engineering
• Experience in regulated production environments

Soft Skills

• Strong technical leadership and decision‑making
• Clear communication during high‑pressure incidents
• Ownership mindset and business awareness

Experience & Education

• 7–12+ years in Application Reliability, Production Support, SRE, or platform operations
• Bachelor’s degree in Computer Science/Engineering or equivalent
• ITIL, cloud, or industry certifications (preferred)
• Banking/financial domain experience (preferred)

Working Conditions

• On‑call and after‑hours support as required
• Fast‑paced environment with multiple priorities
• Hybrid working model