Tech Ops Internship

Role Overview

We are seeking a proactive and technically inclined Tech Ops Intern to support the smooth day-to-day operation of our internal systems and tools. This role forms the backbone of our internal technical environment, ensuring team members have the right access, tools, and support to work efficiently across engineering, product, AI/ML, and business functions.

This internship provides hands-on exposure to IT operations, system support, access management, and infrastructure monitoring in a fast-paced, global technology organization.

Internship Details

Duration: 3 months, with potential extension based on performance

Work Mode: Remote

Stipend: Unpaid initially; performance-based evaluation in the first quarter may lead to a paid internship extension or full-time opportunity

Key Responsibilities

Support onboarding and offboarding of team members, including access provisioning and deprovisioning across internal tools and cloud platforms

Maintain and track IT hardware and software asset inventory

Provide first-level technical support for internal SaaS tools (project management, ticketing, communication platforms)

Manage user roles, permissions, and access controls in coordination with security guidelines

Monitor system dashboards and logs to identify issues and anomalies

Perform initial troubleshooting and escalate critical incidents to DevOps, SRE, or Engineering teams

Maintain internal documentation, SOPs, runbooks, and knowledge base articles

Support internal tools and access requirements for AI/ML and Data teams

Required Skills & Qualifications

Currently pursuing or recently completed a degree in Computer Science, IT, Information Systems, Engineering, or related field

Basic proficiency with operating systems (Windows, macOS, Linux)

Strong problem-solving and troubleshooting skills

Good communication skills and a user-support mindset

Ability to manage multiple requests and priorities

Preferred / Technical Skills

Familiarity with monitoring and logging tools (Grafana, Prometheus, Loki – nice to have)

Basic understanding of identity and access management concepts

Experience with service desk or ticketing systems

Understanding of basic networking concepts (DNS, VPN, TCP/IP)

Exposure to cloud platforms or internal IT systems

Basic knowledge of security and access control best practices

What You Will Gain

Hands-on experience in technical operations and IT support

Exposure to infrastructure monitoring and incident management

Practical understanding of access control and system administration

Experience supporting AI/ML and engineering teams

Mentorship from Program Managers, SREs, and Engineering Leaders

Certificate of Internship Completion upon successful completion

Opportunity for paid or full-time conversion based on performance

Performance Evaluation

Performance will be assessed based on

Responsiveness and resolution speed for internal support requests

Accuracy and timeliness of onboarding/offboarding activities

Effectiveness in monitoring and escalation of system issues

Quality of documentation and process adherence

Originally posted on Himalayas