ServiceNow AI Architect

Employment type: Experienced, fulltime permanent

Category: Remote

For our client, a leading strategic ServiceNow partner, we are looking for experienced ServiceNow AI Architects, Senior Consultants and professionals with experience in AI agents and customer-focused AI solutions to join their growing international team.

Our client is very well positioned within the ServiceNow ecosystem and is recognised as a strategic partner in the rapidly evolving AI landscape. They work with organisations on complex transformation initiatives, supporting them in the design and implementation of modern and innovative ServiceNow and AI solutions.

We are particularly interested in speaking with experienced professionals who combine strong ServiceNow and AI expertise with a strategic, consulting-oriented and customer-focused mindset.

Your Responsibilities

Depending on your background and area of expertise, your responsibilities may include:

Designing and developing innovative ServiceNow and AI solutions

Taking a leading role in the architecture, implementation and further development of AI-powered solutions and AI agents

Developing intelligent AI agents that can interact with and support customers

Using previous customer and business expertise to support the development of effective customer-facing AI solutions

Translating complex business and customer requirements into scalable technical and AI-driven solutions

Working with modern AI technologies, Large Language Models and agent-based solutions

Designing innovative solutions across customer service, CRM and customer experience environments

Working closely with customers, business stakeholders and technical teams

Contributing your expertise to complex AI, automation and digital transformation projects

Acting as a trusted advisor and supporting customers throughout the project lifecycle

Your Profile

We are interested in candidates with a strong background in ServiceNow and Artificial Intelligence, ideally with experience in one or more of the following areas:

Several years of experience working with ServiceNow

Experience with Artificial Intelligence, Generative AI or AI-powered solutions

Experience developing or working with AI agents or agentic AI

Experience with technologies such as Claude, Claude 4 or similar AI technologies

Experience as a ServiceNow Architect, Technical Architect, Solution Architect, AI Architect or Senior Consultant

Strong understanding of customer processes, CRM, customer service or customer experience

Experience transferring previous customer or business expertise into the development of intelligent AI agents would be highly beneficial

Experience designing and implementing complex and scalable platform solutions

The ability to understand customer requirements and translate them into effective technical and AI-driven solutions

Strong consulting, communication and stakeholder management skills

Experience working with complex customer or international environments would be an advantage

Languages

We are particularly interested in candidates with either

German and English, or

French and English

Location & Working Model

We are open to candidates based in

Switzerland

Germany

France

United Kingdom

Ireland

United States

Working Model

Fully remote

Employment Options

We are open to speaking with candidates interested in

Permanent employment

Contracting / freelance opportunities

Interested in this opportunity? We look forward to receiving your application!

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