Customer Support Representative (English desk)

EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500-4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group - a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement

We’re against war and unjustified aggression,

We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,

We provided the team with charging stations,

We continue to work together for the future of Ukraine.

We’re kicking off the collaboration with a new client and we’re hiring an English-speaking Customer Support Representative to support their customers’ needs.

Your future responsibilities include

Resolve guest inquiries, most commonly bookings and access issues, plus other reservation and service-related questions as they arise - via inbound calls, OTA platforms, chats, calls, emails, WhatsApps,

Communicate in true hospitality spirit - Perfect Host Principles, "best for the guest" mindset, genuine care for guests over process compliance,

Escalate critical cases (refunds, legal, negative review threats) immediately, no attempt to resolve,

Log/work in client's designated tools (TBC).

Needed experience & skills

At least 1 year of experience in Customer Support or hospitality,

English B2/C1,

Strong problem - solving skills,

Excellent communication skills, with a professional, friendly and welcoming approach,

Resilience and adaptability in a fast-pace environment with constantly evolving processes.

Readiness to work 5 shifts per week (Monday-Sunday) with the following shift times 07:00 - 15:00; 11:00 - 19:00; 15:00 - 23:00; 23:00 - 03:00; 23:00 - 07:00 (EET time zone). Shifts rotate regularly, and the schedule is shared one week in advance.

Nice to have skills

Experience in Hospitality, Travel, OTA, Hotel, or Property Management,

Strong team player with a collaborative mindset,

Previous experience working with international customers.

Work with EverHelp is about

20+ vacation days and unlimited sick leaves,

Ability to work fully remotely,

A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,

Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.

Submit your resume and join our team!

Originally posted on Himalayas