Operations Specialist - Quality Assurance

Purpose The Operations Specialist III – Quality Assurance position responsible for independently reviewing work product completed by the law firm to ensure full accuracy, completeness, and strict adherence to applicable legal standards, client requirements, and internal procedures. This role conducts detailed audits of filings, reports, correspondence, and supporting documentation to verify compliance and identify discrepancies, omissions, or inconsistencies. The specialist makes necessary corrections directly or coordinates with the responsible team members to ensure all deficiencies are resolved promptly and thoroughly. The position maintains clear documentation of findings, tracks recurring issues, and provides structured feedback to strengthen quality controls and reduce risk exposure. The Quality Assurance Specialist operates with a high level of independence, attention to detail, and accountability to ensure 100 percent compliance and protect the integrity of all firm deliverables. Specific Duties & Responsibilities

Review filings, pleadings, reports, affidavits, and supporting documentation for accuracy, completeness, and compliance with client guidelines, and internal procedures Verify deadlines, jurisdictional requirements, formatting standards, and required disclosures prior to submission Identify errors, omissions, and compliance gaps and make direct corrections when appropriate Correct issues as they are discovered Maintain detailed audit logs and quality tracking reports to monitor trends, recurring issues, and risk exposure Escalate material compliance risks or repeated deficiencies to leadership with supporting documentation Assist in developing and updating quality control procedures, checklists, and compliance standards Provide feedback and targeted retraining recommendations based on audit findings Ensure all final work product meets 100 percent compliance standards prior to release or filing Provide assistance with other duties and special projects as needed.

Job Requirements

Bachelor’s Degree Required 5+ years of Default/Foreclosure/Title knowledge Required BKFS, Tempo and, Equator experience highly preferred Proficiency with Excel and other Microsoft Office Products Ability to manage and prioritize large caseload Ability to type at least 60 WPM

General Competencies

Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet. Must possess strong written and verbal communications skills. Must provide excellent customer service to internal and external customers Identifies and solves issues in a timely manner. Must be a team player and willing to help others in their department whenever necessary. Must be extremely organized and be able to multi-task. Conscientious with respect to work completion, deadlines, time management and attendance. Takes initiative in face of obstacles and identifies what needs to be done and takes action. Demonstrates commitment to Firm’s vision, mission, and core values. Analytical and detail oriented, while working at a fast pace and capable of multi-tasking. Develops professional relationships and builds rapport with others. Overall good work ethic and willingness to adapt to change

Originally posted on Himalayas