Customer Service Representative (Freshdesk)

Work Setup: Remote

Contract Type: Full Time

Schedule: 9PM-6AM PHT (Subject to change) | M-F

Equipment: BYOD (Bring your own device)

Start Date: ASAP

What does a day in the life of a Customer Service Representative (Payment Support) look like?

• Build, update, and maintain our payments-specific supplier database
• Own supplier outreach (email, phone, etc.) to collect and verify information
• Identify and flag inconsistencies, missing data, or potential issues proactively
• Communicate clearly with internal teams to resolve questions and ensure accuracy from the start
• Respond promptly and professionally to customer inquiries via phone, email, or chat
• Provide accurate information about products and services to customers
• Resolve customer issues in a timely and efficient manner
• Follow up with customers to ensure that their issues have been resolved to their satisfaction
• Properly and accurately document customer interactions in the organization’s CRM
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Perform other duties as assigned

What are the required qualifications of a Customer Service Representative (Payment Support)?

• Minimum of 2 years of previous customer service experience, preferably in a call center environment
• Financial related experience such as billing, invoicing or processing payments
• Exceptional attention to detail and accuracy
• Strong critical thinking skills and ability to ask clear, thoughtful questions
• Highly organized, dependable, and consistent with follow-through
• Comfortable working with systems, repetitive workflows, and outreach (including phone calls)
• Able to work independently while knowing when to escalate issues
• Experience in operations support, data entry, or administrative roles is a plus (not required)
• Strong communication skills, both verbal and written
• Knowledge and experience with a CRM is a plus
• Proficient in using computers and various software applications
• Strong problem-solving skills
• Strong attention to detail

Ninja Perks and Benefits

• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Beautiful facility & Free Meals for onsite positions
• Opportunities for skills training and personal and professional development
• Employee Referral Program

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

If you are interested, you can access your instant interview here

Disclaimer

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

Originally posted on Himalayas