- Worldwide
SaaS
Ditemukan kemarin · HimalayasLamar
Computer User Support Specialists | Remote - Contract
Gaji
Tidak dicantumkan
Tanyakan saat wawancara
Wilayah
Worldwide
Worldwide
Tipe kerja
Kontrak / freelance
Remote penuh
Level
Tidak disebut
Pengalaman 3+ tahun
Zona waktu
Fleksibel / tidak disebut
Diposting
Invalid Date
Dicek hari ini
Kenapa lowongan ini bisa dilamar dari Indonesia
Lokasi yang ditulis perusahaan: "Worldwide". Terbuka untuk kandidat dari mana saja (worldwide).
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Masuk untuk cekKeahlian yang disebut
Linux
Deskripsi pekerjaan
1 menit bacaRole Title: Computer User Support Specialists
Role Type: Contractor
Location: Remote
We are selecting Computer User Support Specialists to contribute their advanced troubleshooting capabilities to a key customer project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.
Required Skills
hardware/software troubleshooting
networking knowledge tcp/ip
VPN
DNS
ticket management
OS support
Scope of Work
Diagnose and resolve common and complex hardware, software, and networking issues using industry best practices.
Provide guidance on OS support (Windows, MacOS, Linux) and network connectivity, including TCP/IP, VPNs, and DNS-related concerns.
Document troubleshooting steps, solutions, and user interactions clearly within a ticket management system.
Contribute detailed process insights that enhance future support workflows and training data quality.
Collaborate asynchronously and communicate technical concepts effectively through written and verbal channels.
Identify patterns in support issues, offering recommendations or process improvements to the project team.
Preferred Qualifications
Minimum 3 years' proven experience providing Tier 2/3 IT support.
Expertise in diagnosing and resolving hardware and software issues across varied platforms.
Strong understanding of networking concepts, including TCP/IP, VPNs, and DNS troubleshooting.
Proficiency with ticket management systems and thorough documentation practices.
Exceptional written and verbal communication skills, with a focus on user-friendly explanations.
Certifications such as CompTIA A+, Network+, or ITIL are advantageous.
Demonstrated ability to work independently, prioritize tasks, and deliver high-quality input for technical projects.
Originally posted on Himalayas
Hitung gaji bersih dalam rupiah
Kotor per bulanRp0
Biaya transfer & kurs− Rp0
Perkiraan PPh 21 per bulan − Rp0
Diterima bersih per bulanRp0
Bersih setahunRp0
Perkiraan kasar: kurs USD Rp17.800; pajak dihitung sebagai penghasilan orang pribadi (tarif progresif PPh 21, dikurangi PTKP), tanpa NPPN, iuran BPJS, atau potongan lain. Bukan nasihat pajak; cek ketentuan terbaru atau konsultan pajak.
Tips melamar
- Sebutkan lokasi dan zona waktumu di bagian atas CV, mis. Jakarta, Indonesia (GMT+7).
- Sesuaikan ringkasan CV dengan kata kunci di deskripsi, terutama Linux.
- Tulis hasil kerja dengan angka (mis. "menangani 60 tiket/hari"), bukan hanya tugas.
- Perusahaan resmi tidak pernah meminta biaya untuk melamar atau wawancara.
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