Worldwide
- Remote
PythonSQLPower BILooker+4
Ditemukan 12 hari lalu · GreenhouseLamar
Customer Care Specialist
Gaji
Tidak dicantumkan
Tanyakan saat wawancara
Wilayah
Worldwide
Worldwide
Tipe kerja
Tidak disebut
Remote penuh
Level
Tidak disebut
Pengalaman 1–3 tahun
Zona waktu
Fleksibel / tidak disebut
Bahasa Inggris lancar
Diposting
Invalid Date
Dicek hari ini
Kenapa lowongan ini bisa dilamar dari Indonesia
Lokasi yang ditulis perusahaan: "Worldwide". Terbuka untuk kandidat dari mana saja (worldwide).
Keputusan akhir tetap di perusahaan. Baca deskripsi lengkap sebelum melamar.
Seberapa cocok CV-mu?
Unggah CV sekali, lalu cek skor kecocokan, kekuatan, dan kekurangan untuk setiap lowongan.
Masuk untuk cekKeahlian yang disebut
Live chatMedia sosial
Deskripsi pekerjaan
2 menit bacaWe are looking for an empathetic, detail-oriented, and proactive Customer Care Specialist to join our team. In this role, you will be the primary touchpoint for our customers, ensuring they receive prompt, helpful, and compassionate support. Beyond simply solving issues, your goal is to build strong relationships, foster loyalty, and deliver exceptional experiences across all communication channels.
Key Responsibilities
- Respond to customer inquiries via phone, email, live chat, and social media in a timely, professional, and friendly manner
- Actively listen to customer concerns, identify root causes, and provide clear, effective solutions or escalations
- Manage customer feedback, complaints, and service issues with patience, empathy, and high emotional intelligence
- Collaborate with internal teams (operations, technical, sales) to resolve complex customer issues efficiently
- Maintain accurate records of customer interactions, transactions, inquiries, and feedback in the CRM system
- Proactively follow up with customers to ensure full resolution and satisfaction
- Identify patterns in recurring customer issues and suggest process improvements to enhance the overall customer experience
Requirements & Qualifications
Experience: 1–3 years of experience in customer service, customer support, or client-facing roles.
Communication: Excellent verbal and written English communication skills.
Soft Skills: High level of empathy, active listening, patience, problem-solving mindset, and stress tolerance.
Tech Savvy: Familiarity with CRM software and communication tools.
Work Style: Strong organizational skills, ability to multitask in a fast-paced environment, and a strong sense of accountability.
WARNINGS
- NO TEMPORARY workers
- Working schedule from Monday to Friday from 8:30 am until 5:00 pm EST
- NO working for another company at the same time
- NO hiring subs to do what we hired you to do
- We terminate immediately due to these violations
- Citiside Properties is a property management company that manages properties for investors with portfolios of homes and/or multi-unit apartments needing off-site management
Core Values we expect team members to remember
- Trust
- Go Getter
- Transparency
Salary: $4 – $7 / hour
Originally posted on Himalayas
Hitung gaji bersih dalam rupiah
Kotor per bulanRp0
Biaya transfer & kurs− Rp0
Perkiraan PPh 21 per bulan − Rp0
Diterima bersih per bulanRp0
Bersih setahunRp0
Perkiraan kasar: kurs USD Rp17.800; pajak dihitung sebagai penghasilan orang pribadi (tarif progresif PPh 21, dikurangi PTKP), tanpa NPPN, iuran BPJS, atau potongan lain. Bukan nasihat pajak; cek ketentuan terbaru atau konsultan pajak.
Tips melamar
- Sebutkan lokasi dan zona waktumu di bagian atas CV, mis. Jakarta, Indonesia (GMT+7).
- Sesuaikan ringkasan CV dengan kata kunci di deskripsi, terutama Live chat, Media sosial.
- Tulis hasil kerja dengan angka (mis. "menangani 60 tiket/hari"), bukan hanya tugas.
- Perusahaan resmi tidak pernah meminta biaya untuk melamar atau wawancara.
⚑ Laporkan lowongan ini
Customer Care SpecialistCitiside Property Management
Lamar