Implementation Specialist

When a clinic signs with us, you get them running. That means setting up their account in Health Hue Hub, bringing over their services, providers and patient data, and training their team so day one goes smoothly.

Clinics are trusting us with their schedule and their patients. The job is to plan each launch carefully, keep the clinic informed at every step, and hand a confident, fully set up account to the client success team.

Responsibilities

Run onboarding for new clinic accounts from kickoff to go-live

Configure services, providers, calendars, forms, payments and messaging

Plan and check data migrations from the clinic's previous software

Train owners, providers and front-desk staff on live calls

Keep a clear checklist and timeline for every launch, and share it with the clinic

Hand each account to client success with full notes on how it is set up

Requirements

2+ years in SaaS implementation, onboarding or technical account setup

Very organized: you can run several launches at once without dropping details

Comfortable with spreadsheets and moving data between systems

Patient, clear trainer for non-technical teams

Careful with sensitive information

Bonus

Experience onboarding clinics, spas or other healthcare practices

Experience migrating data out of EMR, booking or CRM software

Familiarity with HIPAA or PHIPA requirements

Apply on our site

Originally posted on Himalayas