Operations Support Specialist

Category: Customer Support

Headquarters: Casper, Wyoming, USA

URL: https://evolvepeptides.com/

Evolve Peptides is a US-based e-commerce company supplying research peptides to researchers and laboratories across the United States. Every batch is third-party tested, orders ship same day from our fulfillment center in Florida, and the whole operation runs on a small, fast-moving remote team.

We are hiring an Operations Support Specialist to keep orders, inventory, customer chats and automations running smoothly every day. You will work directly with the founders and our operations team.

The basics

• Pay: $12 USD per hour
• Hours: Full-time, 40 hours per week, Monday to Friday, US Eastern business hours (9-5)
• Engagement: Independent contractor, long-term
• Location: Fully remote. We are only considering candidates based in South Africa, Latin America, or Eastern Europe

Key responsibilities

• Coordinate order processing, shipping, and fulfillment operations
• Manage client chats, respond to inquiries, and provide timely, professional customer support
• Maintain order trackers, inventory records, and CRM data
• Monitor inventory levels, resolve discrepancies, and assist with monthly inventory projections
• Create product labels and manage product information across ordering platforms
• Monitor, maintain, and troubleshoot automated workflows using Zapier
• Update online order forms, product mappings, and WooCommerce listings
• Investigate shipping issues, returns, and fulfillment discrepancies
• Assist operations and account managers with administrative tasks and special projects
• Identify opportunities to improve workflows and operational efficiency

Qualifications

• Previous experience in operations support, e-commerce, fulfillment, customer support, or a similar role
• Strong organizational skills and exceptional attention to detail
• Proficiency with Google Workspace, particularly Google Sheets
• Experience with Zapier, WooCommerce, Canva, or similar platforms preferred
• Strong technical aptitude and problem-solving skills
• Ability to work independently, manage multiple priorities, and adapt to new systems
• Proactive, dependable, and comfortable working in a fast-paced environment
• Excellent written English
• Reliable internet connection and a quiet workspace

How to apply

Email [email protected] with the subject line "Application - [Your Name]" and the following:

1. Your resume/CV

2. A short introduction, a few paragraphs, no spelling or grammar errors. Write it yourself; we can tell.

3. A photo of your workstation, a screenshot of your speed test (speedtest.net), and an explanation of your backup setup

4. A voice message on vocaroo.com, 2 minutes max, telling us who you are and why you're interested in this role. Keep it simple. Don't summarize your resume; we have it.

Applications that do not follow this format will not be reviewed.

We look forward to hearing from you!

To apply: https://weworkremotely.com/remote-jobs/evolve-peptides-operations-support-specialist